Author:
Title: Managing Service Quality: v. 2 (Quality Management in Services).
Description: Paul Chapman Publishing, 1996. Edition: 1. Paperback, Pages: 128. Volume two. Ex Library. Paperback copy. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn International Inventory #2975742 Used; Good. ISBN: 9781853963308.

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