Author: BLACKWELL, ROGER & STEPHAN, KRISTINA
Title: Customers Rule!: Why the E-Commerce Honeymoon Is Over & Where Winning Businesses Go from Here.
Description: Crown Business, 2001. Edition: 1. Hardcover with dustjacket, Pages: 256. Signed. Dedicated by the author. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn International Inventory #2977824 Collectible; Very Good. ISBN: 9780609608654.

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