Author: QUINN, FEARGAL
Title: Crowning the customer : how to become customer-driven
Description: Dublin : O'Brien 1990. First Edition. Fine copy in the original color-printed. stiff-card wrappers. Particularly and surprisingly well-preserved; tight. bright. clean and especially sharp-cornered.Series; O'Brien business. Physical description; 160 p. ; 22 cm. Summary; Customer service is the new competitive business battleground. This book. by an internationally acclaimed entrepreneur. is a hands-on guide for people who run businesses or work in them. written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers. company directors. employees and students. Subjects; Customer services - Management. Consumer satisfaction. Grocery trade - Ireland - Dublin (County). Customer services. Companies - Customer services - Management aspects. Business & Economics / Customer Relations. ISBN: 0862787637. Weight in Kg appr.:

Keywords: 0862787637